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💡 Please note that loans are repaid in one lump sum on the date chosen during the loan request and cannot be repaid in instalments.
Repayment method
By default, you will repay Defacto by direct debit for the repayment of your loans and Defacto invoices.
Defacto will initiate the direct debit two working days before the due date so that the amount due is debited directly from your bank account on the due date. Please ensure that you have sufficient funds in your account 2 working days before the scheduled debit date.
We will remind you of all upcoming repayments a week before by email.
Where can I find my repayment details?
You can check which repayment method is set up for your account at any time:
From the "Repayment account" tab: verify the bank account set up to repay your loan and Defacto service invoices by Direct Debit.
For a specific loan: find the repayment details (IBAN and reference) after clicking on a loan in the table listing all your loans.
Earlier
You can choose a new earlier repayment date directly from your account.
When you see the notification "debit in progress", the repayment is in progress and can no longer be changed.
Later
It is not possible to change the due date of the loan but, under certain conditions, we can postpone the direct debit date. Any loan repaid after the due date is considered late.
After a failed Direct Debit
If our first Direct Debit failed, we do not reprogram another one.
Please repay by bank transfer as soon as possible to avoid any late payment consequences.
You will find Defacto's IBAN and the payment reference in the Loan Repayment section after clicking on the loan in the table listing all your loans:
In instalments
Unfortunately, it is not possible to repay in instalments. All loans must be repaid in a single payment on the due date.
Interest
Interest is not debited when you repay your loan; it is debited by Direct Debit monthly after your invoice is issued.
If you repay us both the loan nominal and the fees at the same time, unfortunately we will have to return the payment of the fees and direct debit them after our invoice is issued.