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Postponing a due date: invoice-based loans
For invoice-based loans, you can postpone the Direct Debit date:
Individually from the loan details by clicking the "I can't pay on time" button.
Individually or for multiple loans from the Repayments tab, by clicking on the button "Postpone".
Attention: the contractual end date of the loan chosen during the request does not change. Taking out a loan is a commitment; it is important to do everything possible to respect the initial loan repayment date.
Postponement conditions
If you're experiencing difficulties, you can postpone the Direct Debit date under the following conditions:
once per loan
up to a maximum of 30 days after the original due date
where the total duration of the loan does not exceed 120 days
Please note that if the request is made less than 2 working days before the original repayment date, we cannot change the date of the Direct Debit initiated by our banking partner.
🚨 As a reminder, following any postponement of the Direct Debit date, the loan will be marked as late and will impact your borrowing capacity.
Postponing a due date: Treasury Flex
⚠️ It is not possible to postpone a Treasury Flex instalment.
Treasury Flex loans follow a fixed payment schedule in monthly instalments (3 to 6 instalments)*. This schedule is set when you accept the offer and cannot be modified.
If you experience payment difficulties, your case will be transferred to our collections team from the first day of delay. The same consequences of non-payment apply (see below).
👉 If you anticipate cash flow difficulties, contact us as soon as possible via chat.
Consequences of non-payment
These consequences apply to all Defacto products (invoice-based loans and Treasury Flex).
The Bank of France is notified
After 4 days of late payment after the contractual loan date (the initially selected date written on your loan contract), financial institutions are obliged to inform the Bank of France of companies' unpaid debts. All banks have access to this register of unpaid debts, and so a late payment of more than 4 days on a loan (from Defacto or a bank) may therefore affect your ability to borrow.
What are the implications of the Banque de France alert?
What are the implications of the Banque de France alert?
In France, all financial institutions are required to report payment defaults by their business customers to the Banque de France (mandatory from €1,524, strongly recommended below this threshold). We prefer to be transparent with our customers about this procedure.
To be clear, this register of unpaid debts is not the same as the list of banned banking customers (fichier des interdits bancaires).
In particular, based on the information available to Defacto, no general consequence (such as those for banned banking customers) results from a financial institution's declaration of an unpaid debt to the Banque de France register.
However, financial institutions can access this register of unpaid debts and may — or may not — take this information into account in their commercial policy.
For Defacto, for example, information about repeated late payments of more than 4 days would be taken into account negatively when analysing a company's creditworthiness.
Late interests will be applied
Daily late interests of 0.1% will be applied from the last debit date selected, so that each day of delay increases the amount of interests to be paid. It is therefore in your interest to repay on time or even in advance.
Your account will be suspended
After 7 days of late payment (from the last Direct Debit date for invoice-based loans, or from the instalment due date for Treasury Flex), your borrowing capacity is temporarily suspended.
To prevent our customers from becoming over-indebted, you cannot submit new loan requests until your previous loan has been repaid.
* The borrower commits to meeting each of the scheduled payment dates; Defacto will collect amounts due in accordance with the loan agreement, at the contractually agreed maturities.
To repay earlier, please read this article