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My loan request is pending validation, when will I hear back?
My loan request is pending validation, when will I hear back?

We process your requests within 2 working days.

Christina avatar
Written by Christina
Updated over a year ago

In accordance with our risk analysis, some loan requests go through a manual verification stage.

We are committed to processing your loan request within 2 working days, and thank you in advance for your patience.

Certain factors could extend this processing time, in particular :

  • The real-time connection with your financial data has been lost: in this case, we will contact you to re-establish the connection before we can process your request.

  • We need more information about your financial situation: in this case, we will pause your request and contact you by email with our questions.

To find out more about the types of invoice you can submit to Defacto, please read this article.

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